Endocare Diagnostics
About the Brand
Endocare Diagnostics provides specialist gastroenterology, colorectal, and general surgery services across Northwest England. The organisation is led by a clinical board and has provided safe and high-quality patient care for over four years. So far, Endocare Diagnostics has provided expert care to over 50,000 patients.
The company works alongside local healthcare organisations and enables them to reduce their backlogs, get patients seen by specialists quickly, and ensures that the pressure and patient load of these already often-stretched organisations are lessened.
Endocare Diagnostics aligns itself with the NHS and embraces the ethos of social enterprise – reinvesting any surpluses generated directly back into their services.
The Problem
Our team discovered numerous key areas where Endocare Diagnostics' processes could be streamlined, automated, and thus modernised. Outdated methods of working meant an inefficient use of staff time and cumbersome systems.
Before our involvement, Endocare Diagnostics' processes, such as logging candidate skills, certifications, and insurances, were largely manual, proving hugely inefficient.
Rotas, which covered staff availability, skills, location, and team, were complex and carried out across numerous Excel spreadsheets on multiple systems. This, in turn, meant that not only was it difficult and time-consuming to oversee, but that data wasn't synced in real-time.
The company also relied heavily on various communication methods, including phone calls, emails, and text messages, to check staff availability.
Lastly, the payroll process was overly manual and involved extracting data from multiple sources and using admin-heavy procedures.
Our Solutions
We focused on creating a custom CRM for Endocare Diagnostics. This ensured all candidate information could be tracked and reported on whenever needed. It also meant that the administrative practices were automated from onboarding to an ongoing governance. Additionally, we designed and developed Endocare’s brand new website, which directly integrates into their prospects within the CRM.
Bespoke Staff Rota Portal to reduce manual staff handling duty by one full-time role
We also created an online staff portal that allows users to quickly and easily log their availability, cancel shift patterns, and receive their shift allocations. By implementing this new system, Endocare Diagnostics was able to reduce its manual staff handling duty by one full-time role.
Finally, we addressed the issues of the manual payroll process by creating a digital payroll reporting system with custom export routines. Once again, Endocare Diagnostics was able to cut their workload – this time, by ten 'man-days' per month.
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